Groupon...ugh experience

BAD experience at Groupon...ugh..

Can imagine that if you use groupon deals often maybe this experience already happened to you.. A voucher that expired.  Somehow  this situation just happened to me...
And I just tought..and now what to do... Called them (with some suspicion that they wouldn't give anything back-just because here in the UK this company can get away legally? to "cash" your money of expired vouchers!! Contrary to what happen in the USA). In the phone when I asked the guy/person from Groupon what would happen to the money that I spent?.. Was informed that I couldn't get it back..'this is not fair" I said with some indignation when I realised that the money  would be "lost"- in my view "robedd"-,  ... He said to me that money would go to the charity!... (Is this a joke or true...hard to believe really... I guess probably they are just cash it from the 15% percent of their costumers (the number of people that let their Groupon vouchers expire..).
Ok the reality is people paid for those vouchers...and they are not even able,here in UK,to get their money back or add it to next purchase, even in Groupon site. That to me and to many people is completely wrong. I think consumers need to be protected here. Something needs to be done to avoid this situation.
Why is this company protected in UK... At least we costumers should have the same rights as Groupon costumers in the USA.

I would like some instituions who protect consumers to have a look and take action regarding this
scenario...

Because of this I will avoid deals with this company Groupon. Even their tecnologic deals can be matched in other online sites with better price and warranties just coming to my mind ipads and iphones for example).
Like the case of Ebay where you can just buy an iphone with 1year warranty  for oposition of the Groupon deal, where normally you just get a month of warranty...


People here in Uk always complain about E.U.rulling everything ( even if not true) but I wonder why consumer rights in this case have been forgoten..

The reality is Groupon will do everything to not give your money back,... I still can not believe that in UK costumers don't have any protection regarding this issue-when your voucher expires your money is lost,I would say robbed  with the consent of the law (just because they wrote in their terms and conditions that once your voucher expire you can not use it any more).  Contacting Citizens Advice Bureau,was informed that little could be done (in fact that was a kind of answer already expected...evoking the terms of contract. But in fact I can not remember anything there saying that Groupon is allowed to "steal",retain the money from expired vouchers.... Any way even if that was the case,should not be allowed or considered legal...). I think UK is too much permissive in this cases, allowing certain companies harm completely the basic rights of consumers and citizens..
That they wouldn't do it and can't in their original country,why should they be allowed to play around here... No wonder some american companies just use UK as their playground...

GROUPON....Arghh...bad,bad,when things go bad...

Sometimes they are able to offer some good deals locally (people need to increase their business) but if you let your voucher expire,they purely cash your money,and unfortunately the consumer institutions haven't moved a finger yet..regarding the issue...for me this pure robbery :(